Customer Reviews
Turn reviews into revenue.
Nory's AI analyses guest feedback across every channel and tells you exactly what to fix.
The problem
You're hearing half the story.
Reviews say "service is slow". Point solutions tell you customers are unhappy. They can't tell you why you're understaffed on Fridays or behind on delivery prep.
Tools that only reads sentiment, not your operational data
Insights without recommendations
No connection between what guests say and what you should do
Hours spent figuring out root causes manually
The solution
AI that connects reviews to your operations.
Our Assistant analyses reviews from every channel, connects them to your operational data, and recommends specific fixes.
That's the operating system you deserve.
Protect profitability by preventing problems
The operational failures causing bad reviews (like overstaffing, food waste, inefficient service) are the same ones destroying your margins. Fix root causes before they spread.
Recommendations, not just insights
Our AI doesn't just say "customers are unhappy about service speed." It shows you're understaffed during peak times and recommends exactly what to change.
Complete support across all channels
Nory summarises hundreds of reviews from Google, Deliveroo, TripAdvisor, and JustEat. Auto-replies in your brand tone. Benchmarks locations automatically.
How Customer Reviews works
Step 1: Aggregate
All your reviews pulled into one intelligent dashboard.
Step 2: Analyse
Our AI finds what's broken behind guest feedback.
Step 3: Act
Get specific recommendations, then action it. All in Nory.
Step 4: Respond
While you fix the issue, AI responds to reviews in your brand tone. Automatically.
The only AI platform that connects reviews to your operations.
Review management tools help you respond faster. Operations platforms help you run efficiently. Nory does both.
| Features | Review Management Tools | Operations Platforms | Nory Customer Reviews |
|---|---|---|---|
| Multi-platform aggregation | |||
| AI sentiment analysis | |||
| AI connects to operational data | |||
| AI-powered recommendations | |||
| Delivery platform reviews | Limited | ||
| AI-powered auto-replies | |||
| Lives inside ops platform | N/A |
Frequently asked questions
Which review platforms does Customer Reviews support?
Customer Reviews currently supports Google, Deliveroo, TripAdvisor, and JustEat, with more platforms coming soon.
How does Nory's AI assistant differ from other review management tools?
Most review tools use AI to read sentiment and tell you "customers are unhappy." Nory's AI connects to your operational data (labour, inventory, processes) and tells you why they're unhappy and exactly how to fix it. That's what an operating system does while simple point solutions can't.
How does AI sentiment analysis work?
Our AI analyses every review across all platforms to identify patterns, detect sentiment shifts, and surface operational issues. Ask Nory then summarises key trends and provides actionable recommendations.
Can I customise the AI-generated replies?
Yes. You set your brand tone once, and our AI generates responses that match your voice. You can review and edit before sending, or enable auto-replies for complete automation.
How does Customer Reviews integrate with my operations?
Customer Reviews lives inside Nory alongside your labour scheduling, inventory, and P&L data. When AI spots a pattern in reviews, it can immediately connect to your operational data to provide context and recommendations.
Is Customer Reviews available for existing Nory customers?
Yes! Talk to your Customer Success Manager to add Customer Reviews to your account.
Can I try it before committing?
Absolutely. Book a consultation and we'll show you exactly how Customer Reviews work for your business.
Ready to turn your reviews into revenue?
Book a consultation to see how we can help you manage profitability across your entire operation.
