Pasta Cosa was born in 2016 when siblings Talia, Gerard and Kayleigh Baccino had a desire to offer pasta in a quick, convenient format. With a city center location in the heart of Liverpool, Pasta Cosa creates a vibrant, bustling, and friendly atmosphere for friends and family to come together and enjoy traditional Italian food at affordable prices.
Being new to the hospitality industry, co-founder Kayleigh came across some unexpected challenges on their journey to success.
The problem
The main issue was the inefficiency of using manual processes to manage scheduling. Pasta Cosa were using Excel spreadsheets to create schedules and track PTO, which was proving tricky to manage — especially when they started thinking about expanding.
Kayleigh flicked back and forth between spreadsheets, trying to figure out the best way to optimize the workforce and keep track of employee PTO. Not only was this challenging, but it also made it hard to record accurate information.
Without a clear oversight of schedules, Kayleigh also couldn’t track labor costs. She spent hours trying to compare labor costs with sales to track performance and profits, but it was almost impossible.
It simply wasn’t sustainable. They needed an agentic AI restaurant operating system to centralize their labor management and provide real-time updates as the business grew.
The solution
With Nory’s scheduling features, Pasta Cosa now has accurate and reliable insights into its workforce management. Responsible for overseeing operations, Kayleigh can now see when staff are working, what PTO they have coming up, and figure out how to effectively allocate shifts based on skills and availability.
As the business grows, these features make it easier for Kayleigh to manage a distributed workforce and ensure optimal staffing across different locations.
Nory’s agentic AI operating system has also given Pasta Cosa real-time access to sales and performance data. They make instant, informed, and strategic decisions about workforce planning and other areas of the business (like menu optimization, inventory management, and labor productivity).
This newfound control over workforce operations has led to a 6% increase in productivity in Q1 2024.
Implementing Nory revolutionized our operations. The real-time data allows us to make informed decisions about labor costs, scheduling, and inventory management.
Kayleigh Baccine, Co-owner, Pasta Cosa
Future growth for Pasta Cosa
Pasta Cosa’s focus remains on growing their business and opening new locations, having opened a new arm of the business, “Francies”, in May 2024.
Nory will be there every step of the way, ensuring labor management and operational efficiency remain solid as they scale.
Our success has been driven by our adaptability, our strong brand, and our commitment to invest in technologies like Nory that streamline operations and support growth.