Meet our guest
Jonny Bramwell is the Regional Head of Operations at Rosa’s Thai and a hospitality leader known for blending operational rigour with creative energy. With a career spanning venue launches, content creation, and strategic leadership.
What’s Cooking EP #04
Inside Rosa Thai’s playbook
What does operational excellence really look like in the real world of hospitality? In this episode of What’s Cooking? Conor Sheridan, CEO and founder of Nory, sits down with Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, to explore how the brand scaled a transformative internal programme—Rosa’s Done Right.
Discover how aligning culture with systems drives results in team retention, guest sentiment, and commercial performance.
What You'll Learn in This Episode
- How Rosa’s Thai used the "Rosa’s Done Right" framework to embed consistency across 46 locations
- Why bottom-up leadership and team empowerment are critical for successful operational transformation
- How focusing on guest sentiment and team turnover can unlock long-term profitability
- How focusing on guest sentiment and team turnover can unlock long-term profitability
- What “beautiful chaos” means and why it’s a strategic asset, not a liability
About the host
Conor Sheridan is the founder and CEO of Nory, an AI-powered restaurant management system alongside being the co-founder of Mad Egg. Conor blends hands-on restaurant experience with a passion for tech-driven efficiency and profitability in hospitality.
