Being an Enterprise Implementation Manager at Nory

Leoni Keogh is an Enterprise Implementation Manager at Nory, and the person making sure your business's go-live is smooth, confident, and set up to last.

If you're an operator, she's part of the team making sure you're not just handed a platform but actually set up to get the most out of it. If you're thinking about joining Nory, her story is a pretty good window into what the work actually looks and feels like.

Finding her way to Nory

What brought her to Nory was the problem at the heart of it.

It's all about making operators more efficient so they can spend more time doing what they love, being with their customers.

The ambition of what Nory is building also caught her attention. Workforce, payroll, inventory, all in one place, built specifically for hospitality. For someone who's spent years working close to the industry, that felt like a problem genuinely worth solving. And the people she met throughout the interview process made the decision easy: everyone was incredibly impressive, and she knew she'd be joining a team of genuinely talented people.

What the role actually looks like

Day to day, Leoni works closely with Nory's largest customers to understand how their business runs, shape their implementation programme, and build a timeline that actually works for their teams. A significant part of that involves supporting migrations from existing systems, making sure the switch is smooth and that operators can hit the ground running from day one.

For operators, that means someone is genuinely in your corner throughout the process. Not just handing over a login and wishing you luck, but working through the details with you.

Nory's mission is to put operators back in control of their profitability. My role contributes to that by helping larger organisations deliver on their business objectives, ensuring they not only hit key goals but also empower their teams to make more informed decisions day to day.

The parts she loves most

What Leoni finds most rewarding is being close enough to the work to see it make a tangible difference. Watching the system genuinely save time for customers makes the work even more meaningful.

She's energised by the collaborative problem-solving side of implementation: working through timelines with customers, figuring out what's realistic, and aligning everything to what the business is actually trying to achieve. The planning and people side of the work is where she thrives.

The challenge is one that anyone in hospitality will recognise. No two operations run the same way. Building programmes that are flexible enough to handle that complexity, while keeping things simple enough to actually work at scale, is where the interesting problems live.

The complexity of hospitality operations means no two businesses are the same. Building plans and solutions that are flexible, adaptable, and still simple to use is a really interesting problem to solve.

What's next

Leoni is most excited about the scale of the opportunity ahead, for Nory and for the operators it serves. She's particularly interested in how AI is being built into the product to help operators make better decisions and get more time back in their day.

There's so much potential in what Nory is building. I'm particularly excited about how we're using AI to make our customers more efficient, helping them make better decisions and free up time to focus on what really matters.

On a personal level, she's excited about building something from the ground up in the enterprise space: creating the processes, structures, and relationships that will support that growth over time. It's the kind of work that doesn't come around often.

Thinking about joining?

If you enjoy solving meaningful problems in a fast-paced environment, it's a great place to be. You'll have real ownership over your work and be able to see the impact you're making on customers very quickly.

What she values most about the culture is the people around her. Across every function, from sales and support to data science and onboarding, she describes a team that's high-performing and genuinely motivated by the problem they're solving. She's constantly impressed by how talented and driven everyone is, and finds being surrounded by that every day both motivating and inspiring.

Outside of work

When she's not deep in an implementation, Leoni is usually outside. She has a labrador who joins her on road trips in her campervan, exploring the UK and Europe. She's also a keen runner, currently training for a half marathon.

And at home, she has over 100 cookbooks and a genuine passion for experimenting in the kitchen, which feels entirely fitting for someone helping build the operating system for the hospitality industry.

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