Business Intelligence

How to navigate growth and margin pressure

How leading operators are turning data into decisions and scaling without losing control. Two expert panels, one playbook for growth.

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Panel discussion on navigating growth and margin pressure, featuring Vimal Arumugam (CEO, Baked Bird), Nicki Sahota (People Director, Fulham Shores), and Giles Fry (COO, TGI Fridays)

Panel 1

From Data to Decisions: Why most operators are flying blind

Industry leaders break down why most operators struggle to act on their data — and the frameworks that actually drive better decisions across locations.

Key takeaways

1

Your tech stack is a tax, not a tool

Disconnected systems create data silos that cost operators hours every week in manual reconciliation.

2

If you don’t trust the data, you won’t use it

Poor data hygiene is the #1 blocker to operational decision-making at scale.

3

AI is a feature, not a strategy

The operators winning aren't chasing AI buzzwords. They're building decision-making systems.

4

Speed of decision > quality of dashboard

The best operators prioritise fast, directional decisions over pixel-perfect reports.

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Panel 2

Scaling Without Losing Control: the multi-location playbook

How the best hospitality brands maintain quality, culture, and margins as they grow from 5 to 50+ locations.

Key takeaways

1

What works at 5 sites breaks at 50

Growth exposes every gap in your processes. The operators who scale well invest in systems before they need them.

2

Consistency is a system, not a value

Brand consistency across locations requires standardised playbooks and real-time visibility — not just good intentions.

3

Your GMs are your biggest lever

Empowering general managers with the right tools and autonomy is the single biggest unlock for multi-site performance.

4

Growth without margin is just overhead

The best operators track unit economics obsessively. Revenue growth means nothing if margins erode with every new site.

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Proven results

Operators are already making better decisions with Nory

96%
Sales forecast accuracy
30%
Reduction in food waste
10+
Hours saved per week

With the platform built for smarter operations.

Everything discussed in both panels — broken tech stacks, scaling pain, untrusted data — is exactly what Nory was built to solve.

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Ready to turn your data into profit?

See how multi-location brands are using Nory to cut waste, optimise labour and protect margins – with real results.

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