Roasting Plant is no ordinary coffee brand. Founded in New York in 2007 by ex-Starbucks executive Mike Caswell, the company set out to reinvent the coffee experience with its patented Javabot™ system which roasts beans in micro-batches in every store and brews each cup to order in under a minute.
That same spirit of innovation runs through the rest of the business. With cafés across the US and UK, Roasting Plant is committed not just to serving the freshest coffee, but also to creating a culture where technology removes friction for teams and customers alike. So when payroll became a major operational burden, the team turned to Nory Pay.
The Problem
Behind the seamless coffee experience, payroll was becoming a serious challenge. Managers had to manually enter hours, holidays, raises, and terminations into SharePoint. A dedicated payroll manager then re-processed everything line by line and paid each employee individually through the bank.
The system was time-consuming and error-prone. Overpayments happened, holidays were missed, and the process took two full days each cycle. Because it relied heavily on one individual, Roasting Plant faced a key decision when their payroll manager left the business. As they were already using Nory for workforce and inventory management, it was a natural next step to bring payroll into the same platform and manage all operations together.
Solution
Roasting Plant introduced Nory Pay, extending the system they were already using for scheduling and workforce management to cover payroll as well. This brought everything into one connected platform and eliminated the need for duplicate systems or manual spreadsheets.
The implementation was seamless. The Nory team adapted the product to Roasting Plant’s specific needs, from automating holiday accruals to configuring bank files for direct payments. With proactive support and responsive troubleshooting, Roasting Plant was able to transition smoothly, saving time from day one.
The impact has been felt across every level of the business:
For senior leaders – Approvals are now quick and efficient.
“Payroll used to take two days. With Nory Pay, it takes one hour.” Kallie Kocourek, Vice President of the UK Market
For managers – Payroll has become part of their existing Nory workflow, instead of a separate admin-heavy process.
“It’s quicker when everything is on Nory now — no need for separate Excel sheets. Plus, there’s far less chance of human error.” Inga Kazlauskaite, General Group Manager, Roasting Plan
For the wider team – Employees get paid the right amount, at the right time, every time. Payroll is now reliable and consistent, building confidence across the business.
What’s Next
Payroll has gone from a manual burden to a seamless, automated process that scales with the business. As Roasting Plant continues to grow, so does their relationship with Nory — strengthening operations today while laying the groundwork for future innovation.
The team has big plans to continue bringing freshly roasted coffee to the masses. They have ambitious expansion plans across the UK and US within the next 5 years.
“Nory Pay almost pays for itself. It’s accurate, future-proof, and backed by brilliant support.” Kallie Kocourek, Vice President of the UK Market