Urban Greens: From fragmented tools to Nory's unified operating system

Urban Greens is a three-location, quick service salad bar in London. Tossing together a range of 12 signature salads and refreshing bevs, Urban Greens is known as the home of London’s greatest salads, and we must agree: they’re simply the best.

With ambitions to grow the brand to more locations, Urban Greens turned to Nory’s agentic AI restaurant operating system to streamline their operations and rapidly get control over key performance indicators that were previously overlooked!

The problem

Urban Greens started out using a fragmented stack of separate systems for different parts of their operation. After challenges with implementation and a lack of support, they consolidated everything onto Nory's full suite - running inventory, workforce, and performance from one operating system.

The solution

Nory’s simple rollout, always on, easy-to-access support, and easy-to-follow training provided to Urban Green’s 40 strong workforce left the team satisfied across their 4 locations.

Within weeks, Nory consolidated our ordering flow to provide more visibility and free up countless hours of our managers time to focus on what really matters to us – delivering the highest quality product.

Anna, Operations Manager at Urban Greens also commented that, “For the first time, we have real-time data on purchase trends and price fluctuations, and we can see how that affects our cost of sales. The credit note feature, in particular, ensures we hold our suppliers accountable and makes delivery mistakes and shortages, a common headache, easy to manage.” Clearly, Nory is a welcome change from their original systems.  

For the first time, we have real-time data across the business.
Anna Kowalik, Operations Manager at Urban Greens

Last but certainly not least, Nory’s mobile-first approach to both inventory and workforce management has also ensured that all the team have the access to the tools and the data they need to run their venues effectively from anywhere. With a lean team that’s running at capacity, this has proved to be invaluable in their growth mission.

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